MichaelG

About

Username
MichaelG
Joined
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106
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Administrator

Comments

  • catseye69, normally when we see the situation you describe, someone has the game on a second monitor or the game is underneath the RC client window. Please submit your log files with your ticket and we will review. Also, make sure your anti virus so…
    in Games doesn't work Comment by MichaelG June 2020
  • Padlock on the green launch button means that the game is launched and running. Try alt-tab to switch windows, etc. If you still have issues catseye69, please submit a helpdesk ticket and we will help you.
    in Games doesn't work Comment by MichaelG June 2020
  • Statistics server was very busy this morning due to a large influx of new users. Calculations should be correct now.
    in Daily Earning Stuck at 0 Comment by MichaelG June 2020
  • If you are having issues mining, please send us a helpdesk ticket with your log file and we will take a look.
    in Daily Earning Stuck at 0 Comment by MichaelG June 2020
  • You are not losing any iron. The amount of iron you mine on each PC is added together.
    in Different iron number in two PCs Comment by MichaelG June 2020
  • Robot Cache client utilization report is correct and that is what you should look at. Windows Task Manager is not as accurate.
    in Mining does not use my 1660ti, only 3600x Comment by MichaelG June 2020
  • We are continually updating the RC client and have made several recent improvements addressing the RC client disconnecting.
    in RC Keeps Going Offline Comment by MichaelG June 2020
  • If you continue to have issues, please submit a helpdesk ticket and we can take a look at what is going on with your system. Make sure the RC client is whitelisted in your antivirus software and make sure you have the latest windows updates and gra…
    in Robotcache Client keeps crashing Comment by MichaelG June 2020
  • Yes, the files are legitimate. Those files are used by the Robot Cache client.
    in Windows Defender Reporting Comment by MichaelG June 2020
  • Please submit a help desk ticket with details on the specific game that is not working correctly. Thanks
    in Games doesn't work Comment by MichaelG June 2020
  • This issue has been address. No time was lost mining, It was just not updating correctly. It should be correct now.
    in Free Mining Bonus Time Loop Comment by MichaelG June 2020
  • The response to our AMD "Stay Home and Cache In" sale has been fantastic so our servers have been very busy. We have added additional server capacity and made some other optimizations to improve performance. If you have any further issues, please su…
    in Mining problem Comment by MichaelG May 2020
  • The response to our AMD "Stay Home and Cache In" sale has been fantastic so our servers have been very busy. We have added additional server capacity and made some other optimizations to improve performance. If you have any further issues, please su…
    in Why does the miner bug out now ? Comment by MichaelG May 2020
  • The response to our AMD "Stay Home and Cache In" sale has been fantastic so our servers have been very busy. We have added additional server capacity and made some other optimizations to improve performance. If you have any further issues, please su…
    in Can't login on client + error 500 on website. Comment by MichaelG May 2020
  • Your user account indicates that you have the game in your stash. Please submit a helpdesk ticket if you continue to have issues.
    in Trapped Comment by MichaelG May 2020
  • The response to our AMD "Stay Home and Cache In" sale has been fantastic so our servers have been very busy. We have added additional server capacity and made some other optimizations to improve performance. If you have any further issues, please su…
    in Client Keeps Disconnecting from the Internet Comment by MichaelG May 2020